Policies & Information

Solo and Duet Studio Sessions:

• 24-Hour Cancellation Policy: If a booked Solo or Duet session is cancelled within 24 hours of the start time or if the client does not show, the full fee for that session will still be charged. Rescheduling requests within 24 hours of start time are also subject to this policy. 24-hour cancellation policies are industry standard among Pilates studios, to protect instructors' time and livelihood. (A rare exception may be made in case of true emergency or sudden illness / injury.) Instead of late canceling, that session may be used by anyone of your choosing (friend / family member) – they would just need to fill out an intake form. *Due to limited availability, if a standing Solo client cancels frequently, their standing reservation may be subject to forfeit.

• Duet Session Cancellation Policy: The same 24 hour policy applies to Duet Sessions. Duet clients with a standing reservation understand that a commitment has been made to attend as consistently as possible, similar to a Solo Session (Cancellation of one Duet partner is not, in itself, reason for the other partner to also cancel). If one partner cancels more than 24 hours before an appointment, the remaining partner is upgraded to a Solo Session, and pays the difference between a Duet and a Solo. If one partner late cancels, the other partner will receive a Solo session for the price of a Duet. To simplify billing, we have Flex Packages for standing Duet clients. *If a Duet partner cancels frequently, their standing reservation may be subject to forfeit.

• Duet Session Eligibility: Each client must be cleared to begin Duet sessions in order to ensure safety and familiarity with the equipment. 1-3 private equipment sessions is usually sufficient.

• Fragrances: Please refrain from wearing perfume, cologne, or other fragranced products. We take this seriously, for health reasons.

• Session Length: Solo and Duet sessions are 55 minutes.

• Attire: Wear comfortable clothing in which you can move freely, and please leave your shoes by the entrance.

• Cell Phones: Please silence all devices prior to the start of your session.

• Scheduling: Manage your bookings and keep track of packages with our online scheduler: https://www.waynesvillepilates.com/current-client-portal ...reach out if you need help! We're currently upgrading our system. If you receive an appointment reminder email for a session you had meant to cancel or change, sign in to your account to adjust your schedule. If a client fails to make a scheduling change, and the session in question remains booked, that session will be subject to the 24-hour late cancellation policy. We appreciate your making changes as far in advance as possible.

• Confirmations: Solo and Duet appointment confirmations are emailed to clients at the time a service is booked. Reminders are emailed 2 days prior to each appointment. Rescheduling and cancellation confirmations are emailed at the time a change is made.

• Payment: All payment is due at or before the time of service, and may be made by credit card (online through our scheduler), or check payable to Waynesville Pilates. All sales are final.

• Local vs. Seasonal Resident Rates: Local clients who live here consistently year-round receive a lower rate. If making a "local rate" purchase, please be certain that you are a local resident. Waynesville Pilates reserves the right to retroactively correct an inappropriate “local rate” purchase by charging the same credit card the difference in price.

• Location: 49 Galloway Street, Waynesville, NC 28786. Near Kanini’s and Jenny Buckner’s art gallery, on the East side of town.

• Waivers & Intake Forms: Intake forms are filled out online at the time of your first booking. Please arrive a few minutes early to your first session to sign your client waiver.

• Package Expirations: Packages expire 4 months from date of purchase, unless otherwise noted.

• Expired Package Extensions: Expired packages may be extended for 14 days by paying the balance between its original cost and the cost of the same number of single sessions.

• Inclement Weather (in case of snow/sleet/hazardous conditions):

  • For morning sessions (before 1:00PM): If Haywood County Schools cancel or delay, a client may cancel or reschedule their appointment, but must call, text, or email at least 2 hours before their scheduled session. If the client does not contact the studio with 2 hours notice, the session will still be charged.

  • For afternoon & evening sessions (after 1:00PM): If Haywood Community College cancels or delays afternoon and/or evening classes, a client may cancel or reschedule their appointment, but must call, text, or email at least 2 hours before their scheduled session. If the client does not contact the studio with 2 hours notice, the session will still be charged.

Group Mat Classes at Laurel Ridge:

• Classes are open to the community (club/fitness center memberships are not required!)

• Location: Laurel Ridge Country Club, 49 Cupp Lane, Waynesville, NC 28786. In the fitness center, in the same building as the pro shop.

• Fragrances: Please refrain from wearing perfume or cologne.

• Payment: All payment is due at or before the time of service, and may be made by credit card or check, payable to Waynesville Pilates. All sales are final.

• Waivers: Please arrive a few minutes early to your first mat class to fill out your client waiver forms.

• Booking: Though not necessary, booking in advance is recommended to ensure a spot: https://www.waynesvillepilates.com/mat-classes

• Package Expirations: New Client Intro Packages expire 6 weeks from date of purchase. All other packages 4 months from date of purchase. If you won’t be able to use all your package credits before they expire, you may gift the remaining credits to a friend or family member.

• Expired Package Extensions: Expired packages may be extended for 14 days by paying the balance between its original cost and the cost of the same number of single classes.

• Session Length: Mat classes are 60 minutes.

• Attire: Wear comfortable clothing in which you can move freely, and please leave your shoes by the entrance.

• Cell Phones: Please silence all devices prior to the start of the class.

• Mats: A limited number of well-cushioned Pilates mats are provided, but you are welcome to bring your own mat if you prefer.

• Inclement Weather (in case of snow/sleet/hazardous conditions):

  • For morning classes (before 1:00PM): If Haywood County Schools cancel or delay, class will be canceled.

  • For afternoon & evening sessions (after 1:00PM): If Haywood Community College cancels or delays afternoon and/or evening classes, class will be canceled.